Privacy Policy
Last updated 15 October 2026
Who we are
Alpha Twice Limited (“AlphaTwice”, “we”, “us”) is a limited company registered in England and Wales (company number 9504630), with its registered office at 57 park view, London, N21 1QS, England. We are the controller of the personal data described in this policy.
Contact: privacy@alphatwice.com.
What this policy covers
How we collect and use personal data when you visit alphatwice.com, contact us, book a call, become a client, or when we contact you about our services.
Information we collect
- Enquiries: your name, email address, message, and the consent you give on our contact form.
- Calls and meetings: your name, email and anything you tell us when you book a call through Google Calendar or speak to us.
- Clients: contact details of the people we work with, billing details (processed by Stripe; we never see or store full card numbers), project communications, and materials you send us, which may contain personal data.
- Business contacts: if we contact you about our services, your name, job title, company and work contact details, taken from your company’s website, LinkedIn or an introduction.
- Website use: technical information such as pages visited and device type, collected through cookies and similar technologies (see Cookies).
How we use it, and our lawful basis
| Purpose | Information | Lawful basis |
| Reply to enquiries and book calls | Name, email, message | Legitimate interests: responding to people who contact us |
| Provide our service and manage subscriptions | Contact, billing and project information | Contract; or legitimate interests where you work for one of our clients |
| Invoicing, accounting and tax | Billing details and invoices | Legal obligation |
| Contact businesses about our services | Name, job title, work contact details | Legitimate interests: promoting our service to businesses. You can opt out at any time |
| Improve our website | Aggregate usage statistics | Legitimate interests (see Cookies) |
Who we share it with
- Providers that help us run the business, under contracts that protect your data:
- website hosting: https://eukhost.com
- Calls, online meetings, and emails: https://cpanel.net
- payments: https://stripe.com
- web analytics: https://developers.google.com/analytics
- Designers we subcontract to deliver client work, under confidentiality obligations.
- Our accountants and professional advisers.
- Authorities, where the law requires it.
We never sell your personal data.
International transfers
Some of our providers store data outside the UK, for example in the United States. Where they do, we rely on safeguards recognised under UK law, such as the UK–US data bridge or the UK International Data Transfer Agreement.
How long we keep it
- Enquiries that don’t lead to work: up to 24 months.
- Client and billing records: six years after the end of the financial year they relate to, as required for tax purposes.
- Business contact details: until you opt out, or 24 months after our last contact.
- Opt-out requests: kept on a suppression list so we don’t contact you again.
Cookies
We use cookies that are strictly necessary for the website to work. We use analytics only to produce aggregate statistics that help us improve the website. UK law allows these without prior consent, and you can opt out at any time. Any other cookies, including advertising cookies, are set only with your consent, which you can change at any time through our cookie banner.
Your rights
You can ask us to access, correct or erase your personal data; to restrict or object to how we use it (you can always object to direct marketing); and to give you your data in a portable format. Where we rely on your consent, you can withdraw it at any time.
To use any of these rights, email privacy@alphatwice.com. We will respond within one month, and may ask you to confirm your identity.
Complaints
If you are unhappy with how we have handled your personal data, please tell us first at privacy@alphatwice.com. We will acknowledge your complaint within 30 days, look into it, and tell you the outcome without undue delay.
You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Keeping your data secure
We use reputable providers, encrypted connections and access controls, and we limit access to people who need it.
Changes to this policy
We will update this policy when our practices change, and post the new version here with its date.